Alicia TerraCycle Customer Care
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Recent activity by Alicia
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How can I change my public drop-off location name on the Smart Map?
Log in to your account Go to "edit your profile" Amend your 'organisation name' Don't forget to click save before leaving the page
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I'd like to set up a public drop-off location but the programme is full, what can I do?
Did you know that most packages and products are not recyclable kerbside because it costs more to collect and recycle them than the value of the recycled outputs? The free recycling programmes we ...
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Are there any shipping instructions I should follow?
Each TerraCycle®programme has a minimum shipment weight which you will need to adhere to if you wish to receive TerraCycle® Points. The minimum weight for each programme can be found towards the bo...
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My chosen charity is unapproved. What steps are required to approve it?
This means we're missing some information. After uploading a new charity you'll need to e-mail our customer care team with the charity bank details. Please use the form attached to this article. Th...
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Who can participate in the free recycling programmes?
Anyone based in Ireland can join our programmes for. Please note, our programmes are not suitable for commercial purposes.
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How do I organise a collection through UPS?
Schedule a parcel collection via the UPS website (free) Fill out all mandatory fields, including your tracking numbers, address details and parcel weight Select the date and time for collection. ...
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How can I remove a programme from my account?
Log in to your account, Go to "my programmes" page, Find the relevant programme you wish to remove and click the small 'x' on the right-hand side. Please note: You'll receive an automatic e-mail...
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Which free recycling programmes do you offer?
To view all the programmes we offer, please visit the Free Recycling Programmes list here.
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How do I use a Smart Map?
Simply search your postcode in our interactive map to see an overview of all waste streams. If you're looking for a particular programme, visit the relevant programme page and search your postcode ...
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How can I access promotional materials to boost my collections?
You can download here a selection of promotional posters. For programme specific posters: Log in to your account, Head to the 'my programmes' page, Find your programme and click 'Download program...
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