Alicia TerraCycle Customer Care
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Latest activity by Alicia
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Alicia created an article,
How can I add a charity?
If you can't find the non-profit organisation of your choice and wish to upload a new charity to our database simply: Log in to your account Visit our 'Add a new charity' page, Complete the series...
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Alicia created an article,
How can I delete myself from the Smart Map?
Log in to your account Head to the 'my programmes' page Click the 'X' next to the programme name to remove yourself from the programme and the map You'll receive an e-mail to confirm this and wi...
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Alicia created an article,
How do I use a Smart Map?
Simply search your postcode in our interactive map to see an overview of all waste streams. If you're looking for a particular programme, visit the relevant programme page and search your postcode ...
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Alicia created an article,
How can I change my public drop-off location name on the Smart Map?
Log in to your account Go to "edit your profile" Amend your 'organisation name' Don't forget to click save before leaving the page
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Alicia created an article,
How can I add my contact details to the Smart Map?
You can now display your telephone number for your public drop-off point. To do so, please: Log in to your account Edit your drop-off location details here. Select "I'd like the phone number ass...
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Alicia created an article,
How can I update my public drop-off location address on the Smart Map?
Address changes need to be approved by our Customer Support team, please e-mail us with the details of your change. Please note, unauthorised changes are monitored and may lead to programme deletion.
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Alicia created an article,
How do I add my public drop-off location to a Smart Map?
You'll automatically be added to our Smart Map once your location has been approved in line with the programme requirements. To find out how to sign up click here
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Alicia created an article,
Can I have more than one public drop-off location on the map?
No. Account holders can only have one public drop-off location registered as per our Terms and Conditions.
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