Alicia TerraCycle Customer Care
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Recent activity by Alicia
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How can I add a charity?
If you can't find the non-profit organisation of your choice and wish to upload a new charity to our database simply: Log in to your account Visit our 'Add a new charity' page, Complete the series...
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How do I add my public drop-off location to a Smart Map?
You'll automatically be added to our Smart Map once your location has been approved in line with the programme requirements. To find out how to sign up click here
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Can I have more than one public drop-off location on the map?
No. Account holders can only have one public drop-off location registered as per our Terms and Conditions.
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How can I change my opening hours on a Smart Map?
Log in to your account, Click edit personal info Select the weekdays to add or remove them and choose the times your location accepts drop-offs from the menu. Please remember, locations must be...
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How can I contact the customer care team?
You can send us an email at customercare@terracycle.ie You can call us on 01 481 9380 from 9am until 5pm, Monday to Thursday and 9am until 12pm on Fridays. This excludes Bank Holidays. Please no...
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What is a public drop-off location and what does it involve?
A public drop-off point is a place with a collection box where members of the public can drop off hard-to-recycle rubbish to be recycled by TerraCycle. They are typically set up and managed by a si...
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What is the difference between private collectors and public drop-off locations?
Public drop-off points These are communal collection points ran by an administrator who collects specific types of waste for recycling. The locations are displayed on our map to allow communities ...
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How do I access shipping labels and send my waste?
Log in to your account, Select the my programmes page, Find the programme you need to ship rubbish for and select 'request shipping label(s)' The label is sent to your registered e-mail for you ...
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How can I change my account details?
Log in to your account Edit your details here. Don't forget to check the tick box to stay up to date with TerraCycle news, then click save before leaving the page. Please note if you are a publ...
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What is TerraCycle®?
At TerraCycle, we’re on a mission to eliminate the idea of waste®. Together with the businesses, communities, and individuals we’ve partnered with for the past 20 years across 20 countries, we’re o...
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