Alicia TerraCycle Customer Care
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Recent activity by Alicia
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Do you have any tips on fitting more waste in a cardboard box?
To help compress your rubbish you can: Place a weight or heavy item on top of the rubbish overnight Use an old plastic bag to compact flexible packaging. You can even vacuum the air out of the bag.
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I can’t download a free shipping label. Why?
Changes may have been made to the programme Due to the growing popularity of our programmes, we may have to amend programme rules to make them more efficient. We may change the type of collectors r...
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What happens with my waste after it is sent for recycling?
All of your rubbish is recycled in the region it has been collected. To do this, we partner with multiple third-party facilities to process hundreds of different waste streams. To learn more, check...
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How can I delete myself from the Smart Map?
Log in to your account Head to the 'my programmes' page Click the 'X' next to the programme name to remove yourself from the programme and the map You'll receive an e-mail to confirm this and wi...
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What are the maximum parcel or box size dimensions?
The box you send your waste in should not exceed 60x60x50cm and should be no heavier than 20kg. Please note: each programme has a minimum shipment weight you need to adhere to if you wish to receiv...
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How can I be notified of new programme launches?
Log in to your account Edit your details here. Scroll to the bottom of the page and select the tick box for 'sign me up to receive updates and important information about TerraCycle programmes ...
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How can I recycle a type of waste you do not have a free recycling programme for?
Did you know that most packages and products are not recyclable kerbside because it costs more to collect and recycle them than the value of the recycled outputs? The free recycling programmes we r...
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Where can I find a box to send my waste?
We encourage you to send your rubbish in re-used boxes. Keep a hold of any boxes you may receive a delivery in. Here's a handy list of locations you may be able to source them from: Supermarkets R...
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How can I delete my account?
We're sorry you're leaving. Please contact us and a member of our team will complete your request.
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How can my company partner with TerraCycle®?
It's great to hear that you want to partner with us! The first step to look into a potential partnership would be for you to contact our Customer Support Team via customercare@terracycle.ie with ...
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