Alicia TerraCycle Customer Care
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Recent activity by Alicia
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I have not been credited points for my shipment. Why?
This may be due to a number of reasons: Your shipment has not been delivered yet. Track your shipment here. Your shipment has not been checked in. This means we've received your shipment but have...
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Do I need a TerraCycle® account to start recycling?
I'd like to drop off rubbish at my nearest public drop-off point You do not require a TerraCycle account. Simply search our map to find a location near you. I'd like to set up my own public dr...
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How can I change my public drop-off location name on the Smart Map?
Log in to your account Go to "edit your profile" Amend your 'organisation name' Don't forget to click save before leaving the page
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I'd like to set up a public drop-off location but the programme is full, what can I do?
Did you know that most packages and products are not recyclable kerbside because it costs more to collect and recycle them than the value of the recycled outputs? The free recycling programmes we ...
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Are there any shipping instructions I should follow?
Each TerraCycle®programme has a minimum shipment weight which you will need to adhere to if you wish to receive TerraCycle® Points. The minimum weight for each programme can be found towards the bo...
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My chosen charity is unapproved. What steps are required to approve it?
This means we're missing some information. After uploading a new charity you'll need to e-mail our customer care team with the charity bank details. Please use the form attached to this article. Th...
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Who can participate in the free recycling programmes?
Anyone based in Ireland can join our programmes for. Please note, our programmes are not suitable for commercial purposes.
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How do I organise a collection through UPS?
Schedule a parcel collection via the UPS website (free) Fill out all mandatory fields, including your tracking numbers, address details and parcel weight Select the date and time for collection. ...
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How can I remove a programme from my account?
Log in to your account, Go to "my programmes" page, Find the relevant programme you wish to remove and click the small 'x' on the right-hand side. Please note: You'll receive an automatic e-mail...
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Which free recycling programmes do you offer?
To view all the programmes we offer, please visit the Free Recycling Programmes list here.
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