Alicia TerraCycle Customer Care
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Recent activity by Alicia
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Can I have more than one public drop-off location on the map?
No. Account holders can only have one public drop-off location registered as per our Terms and Conditions.
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How can I change my opening hours on a Smart Map?
Log in to your account, Click edit personal info Select the weekdays to add or remove them and choose the times your location accepts drop-offs from the menu. Please remember, locations must be...
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How can I contact the customer care team?
You can send us an email at customercare@terracycle.ie You can call us on 01 481 9380 from 9am until 5pm, Monday to Thursday and 9am until 12pm on Fridays. This excludes Bank Holidays. Please no...
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What is a public drop-off location and what does it involve?
A public drop-off point is a place with a collection box where members of the public can drop off hard-to-recycle rubbish to be recycled by TerraCycle. They are typically set up and managed by a si...
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What is the difference between private collectors and public drop-off locations?
Public drop-off points These are communal collection points ran by an administrator who collects specific types of waste for recycling. The locations are displayed on our map to allow communities ...
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How do I access shipping labels and send my waste?
Log in to your account, Select the my programmes page, Find the programme you need to ship rubbish for and select 'request shipping label(s)' The label is sent to your registered e-mail for you ...
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How can I change my account details?
Log in to your account Edit your details here. Don't forget to check the tick box to stay up to date with TerraCycle news, then click save before leaving the page. Please note if you are a publ...
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What is TerraCycle®?
At TerraCycle, we’re on a mission to eliminate the idea of waste®. Together with the businesses, communities, and individuals we’ve partnered with for the past 20 years across 20 countries, we’re o...
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How can I update my public drop-off location address on the Smart Map?
Address changes need to be approved by our Customer Support team, please e-mail us with the details of your change. Please note, unauthorised changes are monitored and may lead to programme deletion.
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How can I set up a public drop-off location?
To set up a public drop-off point, you'll first need to decide where your drop-off point will be. It could be your home, local school or community facility. Please make sure the location is easily ...
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