Alicia TerraCycle Customer Care
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Recent activity by Alicia
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How can I update my public drop-off location address on the Smart Map?
Address changes need to be approved by our Customer Support team, please e-mail us with the details of your change. Please note, unauthorised changes are monitored and may lead to programme deletion.
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How can I set up a public drop-off location?
To set up a public drop-off point, you'll first need to decide where your drop-off point will be. It could be your home, local school or community facility. Please make sure the location is easily ...
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Can I send you waste without being registered on a programme?
To recycle any rubbish which you have collected, you will need to take it to your nearest public drop-off point. To find your nearest one, please use our interactive map.
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My label reads 1kg, can I send more waste?
In order to allow us to generate labels, we are required to fill in some information regarding the weight of a parcel. As a result, all of our labels will read 1kg by default. You can however send ...
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How can I redeem points for my chosen charity?
TerraCycle points are credited to the accounts of private collectors and public drop-off point administrators as a reward for their collection efforts. The total weight of the parcel determines the...
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How can I recycle my waste for free with TerraCycle®?
Our free recycling programmes are sponsored by brands, manufacturers and retailers around the world to help you collect and recycle your hard-to-recycle rubbish. Simply select the programme you w...
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How can I add my contact details to the Smart Map?
You can now display your telephone number for your public drop-off point. To do so, please: Log in to your account Edit your drop-off location details here. Select "I'd like the phone number ass...
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How can I find my nearest public drop-off location?
Simply search your postcode in our interactive map to see an overview of all waste streams. If you're looking for a particular programme, visit the relevant programme page and search for your postc...
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I'm currently registered on a programme as a private collector but I want to set up a public drop-off location. What do I need to do?
To join, simply follow these steps: Login to your account, Visit the programme page you want to become a public drop-off point for, Make sure your location fills the requirements, Click the 'join...
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I have requested a shipping label but I am yet to receive an email to download my label.
There may be a slight delay in the e-mail generating, if so: Log in to your account and head to the 'my programmes' page Find the programme you're sending rubbish for. If you have active labels, ...
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