Alicia TerraCycle Customer Care
Articles
Recent activity by Alicia
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How can I add my contact details to the Smart Map?
You can now display your telephone number for your public drop-off point. To do so, please: Log in to your account Edit your drop-off location details here. Select "I'd like the phone number ass...
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I'd like to set up a public drop-off location but the programme is full, what can I do?
Did you know that most packages and products are not recyclable kerbside because it costs more to collect and recycle them than the value of the recycled outputs? The free recycling programmes we ...
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How can I set up a public drop-off location?
To set up a public drop-off point, you'll first need to decide where your drop-off point will be. It could be your home, local school or community facility. Please make sure the location is easily ...
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How can I add a charity?
If you can't find the non-profit organisation of your choice and wish to upload a new charity to our database simply: Log in to your account Visit our 'Add a new charity' page, Complete the serie...
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How can I delete myself from the Smart Map?
Log in to your account Head to the 'my programmes' page Click the 'X' next to the programme name to remove yourself from the programme and the map You'll receive an e-mail to confirm this and wi...
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How can I contact the customer care team?
You can send us an email at customercare@terracycle.ie You can call us on 01 481 9380 from 9am until 5pm, Monday to Thursday and 9am until 12pm on Fridays. This excludes Bank Holidays. Please no...
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How can I remove a programme from my account?
Log in to your account, Go to "my programmes" page, Find the relevant programme you wish to remove and click the small 'x' on the right-hand side. Please note: You'll receive an automatic e-mail...
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How can I delete my account?
We're sorry you're leaving. Please contact us and a member of our team will complete your request.
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How can I be notified of new programme launches?
Log in to your account Edit your details here. Scroll to the bottom of the page and select the tick box for 'sign me up to receive updates and important information about TerraCycle programmes ...
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How can I redeem points for my chosen charity?
TerraCycle points are credited to the accounts of private collectors and public drop-off point administrators as a reward for their collection efforts. The total weight of the parcel determines the...
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