Alicia TerraCycle Customer Care
Articles
Votes on activity by Alicia
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How do I access shipping labels and send my waste?
Log in to your account, Select the my programmes page, Find the programme you need to ship rubbish for and select 'request shipping label(s)' The label is sent to your registered e-mail for you ...
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- 4 followers
- 0 comments
- 1 vote
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How can I add a charity?
If you can't find the non-profit organisation of your choice and wish to upload a new charity to our database simply: Log in to your account Visit our 'Add a new charity' page, Complete the serie...
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- 2 followers
- 0 comments
- 0 votes
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How can I delete myself from the Smart Map?
Log in to your account Head to the 'my programmes' page Click the 'X' next to the programme name to remove yourself from the programme and the map You'll receive an e-mail to confirm this and wi...
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- 3 followers
- 0 comments
- 0 votes
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How do I use a Smart Map?
Simply search your postcode in our interactive map to see an overview of all waste streams. If you're looking for a particular programme, visit the relevant programme page and search your postcode ...
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- 3 followers
- 0 comments
- 0 votes
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How can I change my public drop-off location name on the Smart Map?
Log in to your account Go to "edit your profile" Amend your 'organisation name' Don't forget to click save before leaving the page
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- 3 followers
- 0 comments
- 0 votes
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How can I add my contact details to the Smart Map?
You can now display your telephone number for your public drop-off point. To do so, please: Log in to your account Edit your drop-off location details here. Select "I'd like the phone number ass...
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- 3 followers
- 0 comments
- 0 votes
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How can I update my public drop-off location address on the Smart Map?
Address changes need to be approved by our Customer Support team, please e-mail us with the details of your change. Please note, unauthorised changes are monitored and may lead to programme deletion.
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- 3 followers
- 0 comments
- 0 votes
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How do I add my public drop-off location to a Smart Map?
You'll automatically be added to our Smart Map once your location has been approved in line with the programme requirements. To find out how to sign up click here
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- 3 followers
- 0 comments
- 0 votes
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Can I have more than one public drop-off location on the map?
No. Account holders can only have one public drop-off location registered as per our Terms and Conditions.
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- 3 followers
- 1 comment
- 0 votes
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How can I change my opening hours on a Smart Map?
Log in to your account, Click edit personal info Select the weekdays to add or remove them and choose the times your location accepts drop-offs from the menu. Please remember, locations must be...
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- 3 followers
- 0 comments
- 0 votes