I have not been credited points for my shipment. Why?

There are a number of reasons why your shipment might not be credited with points:

1) The shipment is yet to be delivered to us - sometimes shipments can get stuck along the way in the UPS network. Where possible, we would suggest tracking your shipment for further information

2) The shipment is yet to be checked in - although the shipment has been received at the warehouse, we are yet to check it in. Most shipments are checked in within a few days of being received, however during busier periods, this can take up to four weeks.

3) Your shipment did not reach the minimum required weight - each programme has a defined minimum shipment weight which you need to reach in order to qualify for TerraCycle® points. Please note, the box does not count towards your overall shipment weight.