I have not been credited points for my shipment. Why?

This may be due to a number of reasons:

1. Your shipment has not been delivered yet. Track your shipment here.
2. Your shipment has not been checked in. This means we've received your shipment but haven't checked it in. Usually this is complete within a few days of receipt. During busy periods this may take up to two weeks.
3. Your shipment did not reach the minimum required weight.